This article provides comprehensive information about your order status.

<h3 dir="ltr" style="margin-top: 0pt; margin-bottom: 0pt;" id="how-do-i-check-my-order-status">How do I check my order status?</h3><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once you place your order through Frame&apos;s website, you will receive an order confirmation email. Our orders are fulfilled on average within 3-5 business days. Once fulfilled, an email with the tracking information will be sent.&#xA0; <h3 dir="ltr" style="margin-top: 0pt; margin-bottom: 0pt;" id="how-do-i-track-my-reformer-shipment">How do I track my reformer shipment?</h3><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once your order has been shipped, an email is sent to you with your tracking link along with all in-transit updates.&#xA0;

Order Status

This article provides comprehensive information about shipping and delivery.

<h3 dir="ltr" id="isPasted" style="margin-top: 0pt; margin-bottom: 0pt;">I live outside the US, can I place an order?</h3>We are currently available in the US and Canada for purchase (with plans to expand globally shortly!)<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0; <h3 dir="ltr" style="margin-top: 0pt; margin-bottom: 0pt;" id="how-long-does-shipping-take">How long does shipping take?</h3>Your reformer approximately ships between 1-2 weeks after fulfillment.&#xA0; How do I track my order? Once your order has been shipped, an email is sent with your tracking information along with an estimated delivery date. Do you offer free shipping? No, our shipping cost is a standard fee of $299.00 for Room of Choice. It is an additional&#xA0;$250.00 for White Glove assembly (set up by our professionals). My order was damaged in transit. Please reach out to <a href="mailto:support@framefitness.com">support@framefitness.com</a>&#xA0;to report the damage incurred.&#xA0; My order says delivered but I still have not received it. Please email our team at <a href="mailto:support@framefitness.com" id="isPasted">support@framefitness.com</a> to report your missing order. What should I do if I have a problem with my order, delivery, or assembly? Please email <a href="mailto:support@framefitness.com">support@framefitness.com</a> and one of our team members will get back to you as quickly as possible to help resolve your questions. Where is White Glove delivery offered? White glove delivery/assembly is only offered in major cities within the US and Canada.

Shipping & Delivery

This article provides comprehensive information about payments.

What payment methods do you accept? We accept most major credit cards, Google Pay, Apple Pay and PayPal. Do you offer financing? We do offer financing for US customers through Shop Pay Installments, which is in partnership with Affirm. Our financing options allow customers to split their costs into smaller monthly installments. Financing will be offered in Canada soon!

Payment

This article provides comprehensive information about returns and exchanges.

What is your return policy? <p id="isPasted" style="color: rgb(0, 0, 0); font-family: Times; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are not satisfied with your purchase of any new Frame Reformer, you can request a return within 14 days after your delivery by contacting Frame customer service to request an RMA#. *Returns will not be accepted without the original packaging.<p style="color: rgb(0, 0, 0); font-family: Times; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*NOTE: We can only process returns and refunds for items purchased directly from Frame Fitness.<p style="color: rgb(0, 0, 0); font-family: Times; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have purchased products through a reseller, you will need to contact the retailer, reseller or distributor directly to determine their return policy. All authorized returns must include an RA (Return Authorization) number.<p style="color: rgb(0, 0, 0); font-family: Times; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Frame&#x2019;s guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our&#xA0;<a href="https://www.framefitness.com/warranty" rel="noopener noreferrer" target="_blank">Reformer Limited Warranty</a>.<p style="color: rgb(0, 0, 0); font-family: Times; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Because of the size and weight of our fitness products, we do not offer a refund for any shipping or delivery charges that you may have paid to receive your Frame Reformer. Returns authorized will be charged an additional return shipping fee of $299.00 or more, depending on your location.<p style="color: rgb(0, 0, 0); font-family: Times; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your Frame Reformer is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Frame reserves the right to refuse a refund or to charge additional restocking fees, at Frame&#x2019;s sole discretion.<p style="color: rgb(0, 0, 0); font-family: Times; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To initiate a return, please contact us at&#xA0;<a href="mailto:support@framefitness.com">support@framefitness.com</a>&#xA0;to request an RMA#.<p style="color: rgb(0, 0, 0); font-family: Times; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Please note that we do not accept returns of, and offer no refunds on, final sale merchandise, discounted items, or products that are specified as non-returnable in its description, unless they are faulty. I was a part of the pre-order program and have an issue with my reformer. To resolve any issues with your reformer, please contact Frame at <a data-fr-linked="true" href="mailto:support@framefitness.com">support@framefitness.com</a>. Can I return an item that is not in its original packaging? You will need to return the reformer in its original packaging/box if you decide to return the reformer (but...we do not foresee this happening!) Are there any fees associated with a return? Due to the size and weight of our product, all shipping fees are non-refundable. Once a return has been approved there will be a return shipping fee of $299.00 or more, depending on your location. Will I be provided a return shipping label? We can provide you with a label, however, you will be responsible for printing it out. For a return label, please contact <a data-fr-linked="true" href="mailto:support@framefitness.com" id="isPasted">support@framefitness.com</a>.

Returns & Exchanges

This article provides comprehensive information about your order cancellations.

What is your order cancellation policy? Your order can only be cancelled before your order is fulfilled/shipped from our warehouse. To begin a cancellation, please email <a data-fr-linked="true" href="mailto:support@framefitness.com">support@framefitness.com</a> with your order number and request to cancel.&#xA0; How do I know if my order was fulfilled/shipped from your warehouse? Once an order has been fulfilled/shipped from our warehouse, you will receive a confirmation email with your tracking link.

Order Cancellation

For all support questions, please submit the form below or email support@framefitness.com.

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Frame Fitness

Our Order Management category is your hub for everything related to your orders. You can find information regarding various aspects of your purchase journey: Order Status, Shipping & Delivery, Payment, Exchanges & Returns, and Order Cancellation.

Order Management

Our Order Management category is your hub for everything related to your orders.