App TroubleshootingUpdated a year ago

What should I do if I cannot connect to the internet, bluetooth, or if I receive an error message when I sign into my account?
Please contact [email protected] with all troubleshooting inquiries. 

How do I reset my network connection on the tablet?
You can adjust the reset your Wi-Fi on the reformer tablet by following the instructions below:
1. Go to your Wi-Fi settings on the device screen.
2. Go to Wi-Fi details.
3. Click on Forgot Password.
4. Re-type your Wi-Fi password and reconnect.

How do I adjust the volume on the tablet?
You can adjust the volume on the reformer by using the buttons on the right side of the Frame screen or on the app itself. For the best audio experience, utilize our bluetooth option with headphones or a quality speaker.

Can I "sleep" the tablet screen?
Yes, you can! You can sleep your screen by pressing the power button once. This leaves your screen display off but not completely shut down.

Can I adjust the brightness on my tablet?
Yes, you can adjust the brightness of your tablet right on the Frame app. Click on the sun icon in the bottom right-hand corner, the icon next to the volume icon. Once you click on that, you can adjust the brightness to the level you prefer.